Shipping Policy

Shipping Policy

All orders are processed within 2 business days and shipped for orders placed on or before 11:59 P.M. CST (excluding weekends and holidays) after the order confirmation email has been received. You will then receive a new email when your order has shipped.

Shipping

We aim to deliver your order to the delivery address you provide when placing your order.

We may notify you if we expect to exceed the estimated delivery date, but to the extent permitted by law we are not liable to you for any loss, liability, costs, damages, or expenses resulting from any delivery delay.

It may be that we are unable to deliver products to certain locations. In such cases, we will inform you and ensure the order is either canceled and refunded, or delivered to a different delivery address confirmed by you.

Responsibility for the product passes to you upon delivery at the delivery address, unless delivery is delayed because you did not comply with your obligations under these terms. In that case, responsibility passes on the date on which delivery would have taken place if you had met your obligations.

If you are unable to accept delivery or collection of your order, we may provide you with instructions for redelivery or collection by the carrier.

How can I check my order status?

Once your order has shipped, you will receive an email from us with a Track & Trace code to check its status. Tracking information can take up to 24 hours to become available.

If you haven’t received your order within 10 days of your shipping confirmation email, please contact us at Frostura@outlook.com with your name and order number, and we will look into it for you.

Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery (90 DAYS UPON REQUEST FOR KLARNA) if the item is unused, in its original condition, and complies with our return policy. We will refund the full product amount. See our full return policy for more details.

If your order arrives damaged, please email us as soon as possible at Frostura@outlook.com with your order number and a photo of the item’s condition. We will address this promptly and do our best to find a solution agreeable to both parties.

If you have any questions, feel free to contact us at Frostura@outlook.com.