Terms & Conditions

Terms & Conditions

Please read these terms and conditions carefully before using our Service.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. The following definitions shall have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of these Terms:

  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.

  • Account means a unique account created for You to access our Service or parts of our Service.

  • Company (referred to in this Agreement as “the Company”, “We”, “Us” or “Our”) means Nordovra.

  • Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.

  • Feedback means feedback, innovations, or suggestions sent by You regarding the attributes, performance, or features of our Service.

  • Goods means the items offered for sale on the Service.

  • Orders means a request by You to purchase Goods from Us.

  • Service refers to the Site.

  • Terms (also referred to as “Terms and Conditions”) means these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.

  • Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.

  • Website refers to ChimneyCharms, accessible at https://chimneycharms.com/

  • You means the individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service, as applicable.

Notice

These are the Terms governing the use of this Service and the agreement that operates between You and the Company. These Terms set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part of these Terms, then You may not access the Service.

You represent that You are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Company’s Privacy Policy. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Site and tells You about Your privacy rights and how the law protects You. Please read our Privacy Policy carefully before using our Service.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, email address, phone number, credit card number, the expiration date of Your credit card, billing address, and shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and (ii) the information You supply to Us is true, correct, and complete.

By submitting such information, You grant Us the right to provide the information to third-party payment processors for purposes of facilitating completion of Your Order.

Order Cancellation by Us

We reserve the right to refuse or cancel Your Order at any time for certain reasons, including but not limited to:

  • Availability of Goods

  • Errors in the description or prices for Goods

  • Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Right to Cancel

Any Goods You purchase can only be returned in accordance with these Terms and our Return Policy. Our Return Policy forms part of these Terms. Please read our Return Policy for more information on Your right to cancel Your Order.

Your right to cancel applies only to Goods returned in the same condition as You received them. You must also include all product instructions, documents, and packaging. Goods that are damaged, not in the same condition as received, or that have been used beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You within 14 days from the day on which We receive the returned Goods. We will use the same payment method You used for the Order, and You will not incur any fees as a result of such reimbursement.

You do not have the right to cancel an Order for the supply of any of the following Goods:

  • Goods made to Your specifications or clearly personalized.

  • Goods which by their nature are not suitable to be returned, rapidly deteriorate, or for which the expiration date has passed.

  • Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • Goods which, after delivery, are according to their nature inseparably mixed with other items.

  • Digital content not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged that You thereby lose Your right of withdrawal.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Pricing

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.

By way of exception, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This linkage to fluctuations and the fact that any stated prices are guide prices will be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are permitted only if they are the result of statutory regulations or provisions.

Price increases starting 3 months after the conclusion of the agreement are permitted only if the entrepreneur has stipulated this and:

  • they result from statutory regulations or provisions; or

  • the consumer has the authority to terminate the agreement as of the day on which the price increase takes effect.

The place of supply is, pursuant to Article 5(1) of the Dutch Turnover Tax Act 1968, the country where the transport begins. In this case, delivery takes place outside the EU. Consequently, import VAT and/or customs clearance fees will be collected from the recipient by the postal or courier service. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the case of such errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Payments

All purchased Goods are subject to a one-time payment. Payment can be made through various payment methods available to Us, such as Visa, MasterCard, Affinity Card, American Express, or online payment methods (e.g., PayPal, Google Pay, Apple Pay).

Payment cards (credit or debit) are subject to validation checks and authorization by Your card issuer. If We do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

User Accounts

When You create an Account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your Account on our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with our Service or a Third-party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your Account.

You may not use as a username the name of another person or entity or a name that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar, or obscene.

Intellectual Property

The Service and its original content (excluding content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

You assign all rights, title, and interest in any Feedback You provide to the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify, and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or USD 100 if You have not purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In such states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise from course of dealing, course of performance, usage, or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, be error-free, or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the Company’s providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or emails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs, or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on a consumer’s applicable statutory rights, so some or all of the above exclusions and limitations may not apply to You. But in such a case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Dispute Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

Shipping

The shipping terms apply only to the Netherlands/Belgium.

We aim to deliver Your Order to the delivery address You provide when placing Your Order.

Once You have placed Your Order, You will receive tracking information for Your Order within 24 business hours. In some cases, it may take longer to receive tracking information; We will then send it to You as soon as possible.

For shipped Orders, the average delivery time is 5–8 days. We may notify You if We expect to exceed the estimated delivery date, but to the extent permitted by law We are not liable to You for any loss, liability, costs, damages, or expenses resulting from delayed delivery.

It may be that We are unable to deliver products to certain locations. In such cases, We will inform You and ensure the Order is either cancelled and refunded, or delivered to a different delivery address confirmed by You.

Risk in the Product passes to You upon delivery at the Delivery Address, unless delivery is delayed because You have not complied with Your obligations under these Terms. In that case, risk passes on the date on which delivery would have taken place had You complied with Your obligations.

If You are unable to accept delivery or collection of Your Order, We may leave a card with instructions for redelivery or collection by the carrier.

If delivery or collection is delayed by Your unreasonable refusal to accept delivery, or if You do not take delivery or collect the Order from the carrier, We may charge You for all other costs incurred to return the Order to sender, without prejudice to any other rights or remedies available to Us.

For Users in the European Union (EU)

If You are a consumer in the European Union, You will benefit from any mandatory provisions of the law of the country in which You are resident.

Compliance with Dutch Law

You represent and warrant that (i) You are not located in a country that is subject to an embargo by the Government of the Netherlands or that has been designated by the Government of the Netherlands as a “terrorist supporting” country, and (ii) You are not listed on any Dutch Government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall the waiver of a breach constitute waiver of any subsequent breach.

Interpretation

These Terms may have been translated for Your convenience. You agree that, in the event of a dispute, the original English text shall prevail.

Changes to These Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined solely by Us.

By continuing to access or use Our Service after revisions become effective, You agree to be bound by the revised Terms. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

Company Details

Company Name: Frostura
Company Registration Number: 96361239
Street: Chassestraat 5-1
Postal Code: 1057HV
City: Amsterdam
Province: Noord-Holland
Country: Netherlands

Contact Us

If You have any questions about these Terms, You can contact us: